Social Media Manager
Location: Omole Phase 1, Ikeja - Lagos
Employment Type: Full-time
Key Responsibilities
Content Creation and Management:
- Create and post engaging content, including photos, videos, and promotional graphics.
- Develop content calendars and schedule regular posts.
- Showcase laundry services, special offers, and customer testimonials.
Social Media Marketing:
- Plan and execute social media campaigns to attract new customers.
- Promote discounts, seasonal offers, and new services.
- Run paid advertisements on social media platforms when necessary.
Customer Engagement:
- Respond promptly to comments, messages, and inquiries.
- Handle customer complaints and direct issues to the appropriate department.
- Build and maintain positive relationships with customers online.
Brand Management:
- Ensure all social media content reflects the company’s brand image and values.
- Increase brand awareness and maintain a professional online presence.
Lead Generation and Sales Support:
- Generate leads through social media marketing.
- Encourage customers to book laundry pickup and delivery services.
- Collaborate with the sales and customer service teams to convert inquiries into customers.
Analytics and Reporting:
- Monitor social media performance and engagement metrics.
- Prepare weekly or monthly reports on followers, reach, and customer interactions.
- Recommend strategies to improve online visibility and customer engagement.
Market Research:
- Monitor competitors’ activities and industry trends.
- Suggest new ideas and marketing strategies to improve the company’s online presence.
Key Performance Indicators (KPIs)
- Growth in followers and engagement.
- Number of customer inquiries generated.
- Number of bookings or sales from social media.
- Response time to customer messages.
- Increase in brand awareness and customer retention.
Requirements
- Bachelor’s Degree or relevant qualification in Marketing, Communications, or related fields (preferred).
- Experience managing social media accounts for a business.
- Knowledge of social media marketing tools and graphic design apps such as Canva.
- Excellent communication and customer service skills.
- Ability to create engaging photos and videos.
- Creativity and attention to detail.
Salary
N200,000 - N300,000 monthly.
Application Closing Date
31st July, 2026.
How to Apply
Interested and qualified candidates should send their CV to: cilaundryservices@gmail.com using the job title as the subject of the email.