Customer Service Officer

Customer Service Officer

Location: Lekki, Lagos

Employment Type: Full-time

Job Responsibilities

• Serve as the first point of contact for customers via phone calls, emails, WhatsApp, and walk-in inquiries.
• Respond promptly and professionally to customer inquiries, complaints, and service requests.
• Create, update, and maintain accurate customer records and documentation.
• Log, track, and follow up on customer complaints until resolution.
• Coordinate with the Technical, Installation, and Maintenance teams to ensure timely service delivery.
• Schedule customer appointments for site inspections, installations, maintenance, and repairs.
• Provide customers with accurate information regarding products, services, pricing, warranties, and company policies.
• Conduct regular follow-ups with customers to ensure satisfaction after installations or maintenance services.
• Escalate complex customer issues to the appropriate department or management when necessary.
• Prepare daily, weekly, and monthly customer service reports

Education & Qualification

• Minimum of Bachelor's Degree in Business Administration, Mass Communication, Marketing, Public Administration, or a related field.
• Professional certifications in Customer Service or Customer Relationship Management will be an added advantage.

Experience:

• 1–3 years' experience in a customer service, front desk, administrative, or customer support role.
• Experience in the solar, energy, electrical, telecommunications, or service industry is an added advantage.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to prepare reports and maintain accurate customer records.
• Familiarity with CRM software and customer ticketing systems is an advantage.
• Ability to use email, WhatsApp Business, and other communication platforms effectively.

Core Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Excellent customer complaint handling and conflict resolution skills.
• Good organizational and time management skills.
• Strong attention to detail and documentation skills.
• Ability to multitask and work under pressure.
• Problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Professional appearance and conduct.

Personal Attributes:

• Customer-focused and service-oriented.
• Honest, reliable, and accountable.
• Positive attitude and willingness to learn.
• High level of professionalism and integrity.
• Ability to remain calm and courteous when dealing with difficult customers.
• Strong work ethic and commitment to achieving targets.

Other Requirements:

• Ability to work within established policies and procedures.
• Willingness to work extended hours when required.
• Ability to maintain confidentiality of customer and company information.
• Must be result-oriented and capable of meeting departmental KPIs and service standards.

Salary

N200,000 - N250,000 monthly.

Application Closing Date

21st July, 2026.

How to Apply

Interested and qualified candidates should send their CV to: faith.okpara@juwonelectric.com using "Customer service" as the subject of the email.