Hotel General Manager
Location: Ikeja, Lagos
Key Roles and Responsibilities
- Oversee the daily operations of all hotel departments.
- Ensure smooth coordination between departments.
- Maintain high standards of hospitality and guest service.
- Ensure compliance with hotel policies and procedures.
- Develop and implement the hotel's strategic plans.
- Set operational goals and performance targets.
- Identify business growth opportunities.
- Lead organizational change and continuous improvement initiatives.
- Prepare and manage annual budgets.
- Monitor revenue, expenses, and profitability.
- Control operational costs without compromising service quality.
- Analyze financial reports and make informed business decisions.
- Maximize occupancy, average room rate (ADR), and revenue.
- Ensure exceptional customer service.
- Handle VIP guests and major customer complaints.
- Monitor guest feedback and online reviews.
- Develop initiatives to improve guest satisfaction and loyalty.
- Recruit, train, mentor, and supervise department heads.
- Conduct staff performance evaluations.
- Promote teamwork and a positive work environment.
- Address employee grievances and disciplinary matters.
- Ensure staff compliance with company policies.
- Support marketing campaigns to increase occupancy.
- Build relationships with corporate clients and travel agencies.
- Develop promotional packages and pricing strategies.
- Monitor competitors and market trends.
- Work closely with the sales and reservations teams.
- Optimize room inventory and pricing.
- Increase food and beverage sales.
- Improve overall hotel profitability.
- Ensure compliance with health and safety regulations.
- Maintain fire safety and emergency procedures.
- Ensure guest and staff security.
- Monitor risk management practices.
- Ensure departmental compliance with Standard Operating Procedures (SOPs).
- Conduct regular quality inspections.
- Maintain cleanliness and operational excellence throughout the property.
- Ensure hotel buildings and equipment are properly maintained.
- Coordinate preventive maintenance programs.
- Oversee renovations and capital improvement projects.
Minimum Qualifications
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field (Master's degree is an advantage).
- 8–10 years of progressive hotel management experience, including 3–5 years in a senior leadership role.
- Strong knowledge of hotel operations, finance, human resources, sales, marketing, and customer service.
- Proven experience in managing budgets, driving revenue growth, and leading multidisciplinary teams.
Salary
N400,000 monthly.
Application Closing Date
28th June, 2026.
How to Apply
Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.