Customer Care Representative (NYSC)
Location: Lagos
Vacancy Code: TEM001
Job Summary
- We are seeking a friendly, professional, and customer-focused NYSC Corps Member to join our team as a Customer Care Representative.
- The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring an excellent customer experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, social media, and other communication channels.
- 2Resolve customer complaints and issues effectively while maintaining a positive customer experience.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions, feedback, and transactions.
- Escalate complex customer issues to the appropriate department when necessary.
- Follow up with customers to ensure satisfactory resolution of concerns.
- Assist in managing customer databases and updating customer information.
- Support customer satisfaction initiatives and service improvement efforts.
- Prepare periodic reports on customer interactions and feedback.
- Perform other customer service-related duties as assigned.
Requirements
- Must be a serving NYSC Corps Member.
- Bachelor's Degree or HND in any relevant discipline.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Proficiency in Microsoft Office Suite and basic computer applications.
- Ability to remain calm and professional when handling customer complaints.
- Strong problem-solving and conflict-resolution skills.
- Must be a resident in Ikeja or nearby areas for easy commute.
Salary
N50,000 per month.
Application Closing Date
31st July, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online