Customer Service Manager
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
Responsibilities
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused on that mission.
- Develop service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of industry developments and apply best practices to areas of improvement.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
Requirements and skills
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases, and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
Salary
N110,000 - N170,000 / month.
Application Closing Date
17th July, 2026.
How to Apply
Interested and qualified applicants should forward their CV to: zinancelimited@gmail.com using the job title as the subject of the mail.