Front Desk Officer
JobsLocation: Guzape, Abuja (FCT)
Employment Type: Full-time
Job Summary
- The Front Desk Officer is the first point of contact for every client visiting or contacting Jun Aesthetic Services.
- The role requires someone who is professional, warm, organized, and customer-focused. :The officer is responsible for ensuring excellent client experiences, managing appointments, processing payments, handling administrative duties, and supporting the smooth daily operation of the clinic.
Key Responsibilities
Client Experience:
- Welcome every client with warmth and professionalism.
- Ensure clients feel comfortable from arrival until departure.
- Offer refreshments where applicable.
- Maintain confidentiality of all client information.
- Resolve client concerns politely or escalate when necessary.
Appointment Management:
- Schedule, confirm, and reschedule appointments.
- Send appointment reminders.
- Manage the clinic calendar efficiently.
- Coordinate therapists' and practitioners' schedules.
- Minimize no-shows through timely follow-up.
Telephone & WhatsApp Communication:
- Answer incoming calls professionally.
- Respond promptly to WhatsApp, Instagram, and email inquiries.
- Provide accurate information about services, pricing, and promotions.
- Convert inquiries into bookings.
Reception Administration:
- Register new clients.
- Ensure consultation forms are completed before treatment.
- Maintain accurate client records.
- Update the clinic management software daily.
- File documents appropriately.
Payments & Sales:
- Receive payments and issue receipts.
- Reconcile daily cash and POS transactions.
- Promote treatment packages and membership plans.
- Educate clients about ongoing promotions.
- Upsell appropriate retail skincare products and treatment packages.
Inventory Support:
- Monitor front desk supplies.
- Notify management when supplies are running low.
- Ensure retail products are neatly displayed.
Clinic Presentation:
- Keep the reception area clean, organized, and welcoming.
- Ensure brochures, magazines, and displays are arranged properly.
- Maintain a professional atmosphere at all times.
Team Support:
- Coordinate communication between clients and treatment providers.
- Assist with daily operational tasks.
- Attend staff meetings and training sessions.
- Support clinic events and marketing campaigns when required.
Daily Duties:
- Open the reception area before business hours.
- Check the appointment schedule.
- Confirm appointments for the day.
- Welcome arriving clients.
- Handle calls and inquiries.
- Process payments.
- Update client records.
- Close the day's financial records.
- Prepare the reception area for the next business day.
Requirements
- Interested candidates should possess a Bachelor's Degree qualification with 2 - 5 years work experience.
Application Closing Date
1st July, 2026.
How to Apply
Interested and qualified candidates should send their updated CV / Resume, Cover Letter explaining why you are a good fit for the role and recent passport photograph to junaestheticclinic@gmail.com using "Application – Front Desk Officer" as the subject of the mail.
Note
- Only shortlisted candidates will be contacted and invited for an interview.
- At Jun Aesthetic Services Ltd., we are committed to excellence, professionalism, and delivering exceptional client experiences.
- If you are passionate about customer service, organized, and eager to grow in the beauty and wellness industry, we encourage you to apply.