📢 JOB VACANCY: Customer Care Representative (CCR)
Company; Avancee Pinnacle Technology
Salary: 120k net
📍 Location: - Abeokuta, Ogun state
🕒 Work Schedule: Hybrid
Job Summary
The Customer Care Representative is responsible for providing excellent support to customers by responding to inquiries, resolving complaints, addressing concerns, and ensuring a positive customer experience. The role requires professionalism, effective communication, and a commitment to customer satisfaction.
Key Responsibilities
• Respond promptly and professionally to customer inquiries through approved communication channels.
• Provide accurate information about the company's products and services.
• Resolve customer complaints and escalate complex issues when necessary.
• Document customer interactions and maintain accurate records.
• Follow up on customer requests and ensure timely resolution.
• Educate customers on the proper use of company products and services.
• Maintain a high level of professionalism and confidentiality.
• Collaborate with other departments to resolve customer issues effectively.
• Meet established service quality and response time targets.
Requirements
• Minimum of OND/HND/Bachelor's Degree in any relevant field.
• Previous customer service experience is an added advantage.
• Strong verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Basic computer proficiency and ability to use customer support tools.
• Ability to work under pressure and manage multiple tasks effectively.
• Strong attention to detail and customer-focused attitude.
Key Competencies
• Customer Focus
• Communication Skills
• Problem Solving
• Empathy and Patience
• Teamwork
• Time Management
• Professionalism
• Adaptability
📩 How to Apply:
Send your CV to hr@avpl.com.ng
subject of the email – Customer Care
Only qualified candidates will be contacted