Partner - Client Success Strategic and Global
Job Identification: 7549
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Reports To: Manager - Client Success Strategic and Global Clients
Division: Enterprise Business
Mission
- Ensure top quality customer support in all areas of key account management.
Description
- Work with product, UAT and support teams to validate new products, new systems and upgrades
- Generate relevant reports as required by the business
- Ensure QA and prompt invoice delivery
- Ensure resolution of ALL service provisioning and sales support PPPs items
- Analysis of customer requests for prompt resolution
- Ensure end-to-end internal customer experience management
- Adequate feedback on requests is provided to requesters
- Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
- Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and taking proactive steps to resolve the identified issues
- Liaise with support teams (within and outside EB) in order to resolve any customer identified issue
- Perform Service fulfilments for Enterprise customers (i.e. Activation, SIM Swaps, Migrations, etc.)
- Achieve at least 80% score in EB Customer Satisfaction internal surveys
Requirements
Education:
- First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred)
- Service Management certification (added advantage)
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience working with others which includes
- Experience working in a medium organization
- Experience in the telecommunications industry in a similar role
- Experience in a customer service environment in the telecommunications industry.
- Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools
- Membership of Professional Customer Service/Relations associations will be an added advantage.
Application Closing Date
13th July, 2026, 10:55 PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online