Porterl (Customer Service / Security Attendant)
Location: Ilorin, Kwara
Employment Type: Full-time
Reports To: Store Manager
Work Schedule: Shift-based (24/7 Store Operations)
Job Summary
- The Porter (Customer Service / Security Attendant) is responsible for maintaining an orderly, safe, and customer-friendly environment at the store entrance and exit.
- The role involves verifying customer receipts, managing customer access, overseeing baggage drop-off procedures, directing vehicle parking, controlling queues during peak periods, and supporting the overall security and customer service operations of the store.
- The ideal candidate must be professional, vigilant, courteous, and committed to providing an excellent customer experience while ensuring compliance with store policies.
Key Responsibilities
- Verify customer receipts at the exit to prevent the unauthorised removal of merchandise.
- Manage the store entrance and ensure the orderly entry and exit of customers.
- Politely request incoming customers to drop off bags and personal belongings at the designated baggage area in accordance with store policy.
- Monitor and manage customer queues to maintain order and ensure smooth customer flow during busy periods.
- Direct customers and visitors to appropriate parking spaces and ensure proper parking within the store premises.
- Maintain a professional, courteous, and firm presence while interacting with customers and visitors.
- Provide basic directions, guidance, and assistance to customers as required.
- Remain alert and vigilant at all times, promptly reporting any suspicious behaviour, security concerns, or incidents to the Store Manager.
- Uphold company policies and contribute to a safe, secure, and welcoming shopping environment.
Requirements
Education:
- Minimum of SSCE / WAEC or equivalent qualification.
Experience:
- Previous experience in retail security, customer service, crowd management, or a related role is an added advantage but not mandatory.
Skills & Competencies:
- Good verbal communication and interpersonal skills.
- Ability to interact professionally and confidently with customers.
- Strong observational and situational awareness skills.
- Ability to remain calm under pressure and manage large customer volumes.
- Good customer service orientation.
- High level of honesty, integrity, and accountability.
- Ability to work effectively as part of a team.
- Strong sense of responsibility and professionalism.
Additional Requirements:
- Company-provided uniform must be worn at all times while on duty.
- Must be physically fit and able to stand for extended periods.
- Must maintain a neat and professional appearance at all times.
- Willingness to work rotating shifts, including weekends, public holidays, and overnight shifts where required.
Compensation & Benefits
Monthly Compensation:
- Base Salary: N50,000 / month
- Allowance: N10,000
- Performance Bonus: N10,000
- Total Monthly Compensation: N70,000
Additional Benefits:
- Free accommodation for employees who are not based in Ilorin or who reside far from the store location.
- Company-provided uniform at no cost to the employee.
Application Closing Date
18th July, 2026.
How to Apply
Interested and qualified candidates should send their CV to: prohumancapitalinfodesk@gmail.com using "Porter (Customer Service / Security Attendant" as the subject of the email.
Note: We appreciate all applications; however, only shortlisted candidates will be contacted.