Housekeeper / Facility Officer (Venmac Hospitality)

Housekeeper / Facility Officer (Venmac Hospitality)

Location: Abuja

Department: Shortlet Operations

Reports To: Shortlet Operations Manager / Managing Director

Job Summary

• Venmac Resources Limited is seeking a responsible, trustworthy, and customer-focused Housekeeper / Property Manager to oversee the day-to-day operations of its shortlet apartments.
• This is a junior, live-in role that combines housekeeping, guest relations, property management, and basic administrative responsibilities.
• The successful candidate will reside at the property and will be responsible for maintaining exceptional cleanliness, ensuring guest comfort, coordinating check-ins and check-outs, responding promptly to guest inquiries, and safeguarding the property and its assets.
• Accommodation will be provided as part of the employment package.

Key Responsibilities

Guest Relations:

• Welcome guests warmly upon arrival and ensure a seamless check-in experience.
• Conduct guest check-outs and inspect apartments after departure.
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Provide guests with information about the apartment, facilities, house rules, and nearby amenities.
• Ensure guests enjoy a comfortable and memorable stay.

Property Management:

• Oversee the daily operations of the shortlet apartment.
• Ensure all apartments are guest-ready before each arrival.
• Conduct routine inspections to identify maintenance or operational issues.
• Report maintenance faults and follow up to ensure timely repairs.
• Monitor the condition of furniture, appliances, linens, and other property assets.
• Ensure utilities and essential supplies are always available and functioning.

Housekeeping:

• Clean guest rooms, bathrooms, kitchens, living areas, and common spaces to a high standard.
• Change bed linens and towels between guest stays.
• Wash, iron, and properly store linens where applicable.
• Replenish toiletries, cleaning supplies, and guest amenities.
• Maintain excellent hygiene and sanitation standards throughout the property.

Booking & Guest Coordination:

• Coordinate guest arrivals and departures according to booking schedules.
• Maintain accurate records of occupancy and apartment status.
• Liaise with the reservations or operations team regarding bookings and special guest requests.
• Ensure keys and access devices are properly managed and accounted for.

Inventory & Asset Management:

• Monitor housekeeping supplies and notify management when replenishment is required.
• Keep an inventory of furniture, appliances, electronics, linens, kitchenware, and other apartment assets.
• Report missing, damaged, or stolen items immediately.
• Ensure proper handling and storage of Company property.

Security & Safety:

• Ensure the safety and security of guests and Company property.
• Monitor visitor access in accordance with Company procedures.
• Report suspicious activities or security concerns immediately.
• Ensure compliance with health and safety guidelines.

Reporting:

• Submit daily reports on guest occupancy, housekeeping activities, maintenance issues, and incidents.
• Escalate operational concerns promptly to management.
• Maintain accurate records of guest feedback and property issues.

Key Performance Indicators (KPIs)

Performance will be measured using the following indicators:

Guest Experience:

• Guest satisfaction ratings.
• Positive guest reviews.
• Prompt response to guest inquiries.
• Timely and efficient guest check-ins and check-outs.

Housekeeping Standards:

• Apartment cleanliness scores.
• Number of guest complaints relating to cleanliness.
• Compliance with housekeeping checklists.
• Apartment readiness before guest arrival.

Property Maintenance:

• Timely reporting of maintenance issues.
• Reduction in preventable property damage.
• Proper upkeep of furniture, appliances, and facilities.

Inventory Management:

• Accuracy of inventory records.
• Reduction in loss or damage of Company assets.
• Proper stock management of housekeeping supplies.

Operational Efficiency:

• Timely submission of reports.
• Attendance and punctuality.
• Compliance with Company procedures.
• Professional conduct and teamwork.

Skills & Competencies:

• Good communication and interpersonal skills.
• Strong customer service orientation.
• High level of honesty and integrity.
• Attention to detail and commitment to cleanliness.
• Ability to multitask and prioritize responsibilities.
• Basic record-keeping and reporting skills.
• Problem-solving ability and sound judgment.
• Ability to  work independently with minimal supervision.
• Basic smartphone proficiency (WhatsApp, calls, email, and simple mobile applications).

Personal Attributes:

• Trustworthy and dependable.
• Friendly and courteous.
• Well-groomed and professional.
• Physically fit and energetic.
• Organized and proactive.
• Calm under pressure.
• Respectful and committed to delivering excellent guest experiences.

Working Conditions:

• This is a full-time live-in position, and the successful candidate will reside at the property.
• Accommodation will be provided by the Company.
• The role requires flexibility, including working weekends, public holidays, and evenings based on guest arrivals and operational needs.
• The employee may be required to attend to urgent guest requests outside regular working hours when necessary.

Performance Expectations

Within the first six months, the successful candidate is expected to:

• Maintain consistently high standards of cleanliness across all apartments.
• Deliver smooth and professional guest check-in and check-out experiences.
• Achieve positive guest feedback through exceptional customer service.
• Ensure all apartments remain well-maintained, secure, and guest-ready at all times.
• Protect Company assets through proper inventory management and timely reporting of maintenance issues.
• Uphold the reputation and service standards of Venmac Resources Limited by providing a welcoming, safe, and enjoyable environment for every guest.

Salary

N50,000 - N100,000 / month.

Application Closing Date

31st July, 2026.

Method of Application

Interested and qualified candidates should forward their CV to: venmachospitality@gmail.com using the position as the subject of email.