Front Office Manager
Location: Benin City, Edo
Job Summary
- We are currently seeking a Front Office Manager to join our vibrant team at Radisson Hotel Benin City, Nigeria.
- At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
- As the Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
- Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.
- You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
- You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
- As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
- Nigerian National applications only.
Qualifications
- Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
- Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
- Leadership abilities: Experience of managing and motivating a team of front desk staff.
- Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
- Problem-solving skills: Identify and resolve issues that arise at the front desk.
- Time management: Effective scheduling of staff and managing workflow.
- Staff training: Experience of overseeing the training and development of your team.
- Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
- Adaptability: Flexibility to handle unexpected situations and changing priorities.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online