Customer Care Manager
Location: Abuja (FCT)
Employment Type: Full-time
Description
- We are seeking a passionate, customer-focused, and service-driven Customer Care Manager to join our hospitality team.
- The successful candidate will be responsible for creating memorable guest experiences by ensuring excellent customer service delivery, managing customer feedback, resolving complaints professionally, and building strong relationships with our guests.
- The ideal candidate should have a strong understanding of hospitality standards, excellent communication skills, and the ability to lead a customer-focused culture that enhances guest satisfaction, loyalty, and overall business growth.
Responsibilities
- Develop and implement strategies to improve guest satisfaction and enhance the overall customer experience.
- Ensure guests receive warm, personalized, and consistent service throughout their interaction with the restaurant.
- Monitor customer service standards and work closely with operational teams to maintain service excellence.
- Engage with guests to gather feedback and identify opportunities for improvement.
- Investigate customer issues, provide appropriate solutions, and ensure follow-up to guarantee satisfaction.
- Maintain a record of customer feedback, complaints, and resolutions for continuous improvement.
- Build strong relationships with regular customers and encourage customer loyalty.
Qualifications & Requirements
- Bachelor’s Degree or HND in Hospitality Management, Business Administration, Customer Service, or a related field.
- Minimum of 5 years’ experience in customer service, hospitality, restaurant operations, or a related role.
- Proven experience managing customer complaints and improving customer satisfaction.
- Strong leadership and interpersonal skills.
- Excellent verbal and written communication abilities.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making skills.
- Customer-focused mindset with attention to detail.
- Proficiency in Microsoft Office and customer relationship management.
Salary
N24,000,000 - N26,000,000 annually.
Application Closing Date
15th July, 2026.
How to Apply
Interested and qualified candidates should send their CV in PDF format to: uhrconsultlimited2019@gmail.com using the job title as the subject of the mail.