Job Title: Relationship Management Officer
Location: Lagos
Employment Type: Full-time
Job Summary
Account manager responsibilities include developing long-term relationships with a portfolio of clients. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Manage and develop client accounts to initiate and maintain favorable relationship with clients.
Typical Job Duities and Responsibilities
Be the primary point of contact and build long-term relationships with customers.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Liaise between the customer and internal teams.
Build and maintain strong, long-lasting client relationships.
Cross selling and Upselling to increasing revenues
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement.
Assist with challenging client requests or issue escalations as needed.
Daily Proactive Routine Calls for Customer Survey.
Retention and Win-back
Requirements
BA/BS degree in Business Administration, Sales or relevant field
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Excellent listening, negotiation and presentation abilities
Ability to prioritize and multitask
High level of accuracy and attention to detail
Ability to have difficult conversations
Strong verbal and written communication skills.
Application Closing Date
15th February, 2026.
How to Apply
Interested and qualified candidates should submit their CV to: recruitment@cobranet.ng using the job title as the subject of the email.
Note: Only qualified candidates will be contacted.