Front Office Manager
Location: Amuwo Odofin, Lagos
Employment Type: Full-time
Job Summary
A Hotel Front Office Manager oversees all front desk, concierge, bell staff, and night audit operations to ensure exceptional guest service, managing daily check-ins, reservations, and complaint resolution.
They are responsible for training, scheduling, and supervising staff, maximizing room revenue, and coordinating with housekeeping and maintenance.
Key Responsibilities
Team Leadership: Hiring, training, scheduling, and conducting performance reviews for front office staff.
Guest Services: Managing the guest experience, handling high-level complaints, and managing VIP arrivals.
Operational Oversight: Supervising daily check-ins/check-outs, reservations, and front desk appearance.
Financial & Reports: Managing departmental budgets, maximizing room revenue, auditing, and preparing occupancy reports.
Coordination: Acting as a liaison between front office, housekeeping, and maintenance departments.
Required Skills and Qualifications
Experience: Previous experience in a supervisory role within the front office or hospitality, often in luxury settings.
Communication: Excellent verbal and written English communication skills.
Technical Knowledge: Proficiency with Property Management Systems (PMS) and Microsoft Office.
Problem-Solving: Strong interpersonal and conflict-resolution skills to handle guest issues professionally.
Education: A degree in Hospitality Management or a related field is often preferred but not always required.
Key Performance Indicators (KPIs)
Guest satisfaction scores (e.g., GuestVoice, TripAdvisor).
Front office budgetary goals and labor costs.
Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR).
Application Closing Date
11th February, 2026.
How to Apply
Interested and qualified candidate should send their CV and a brief cover letter to: hr@premiumswisshotels-resorts.com using the job title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.